The Lead Product Manager plays a pivotal role in overseeing the strategic direction, development, and delivery of digital products and services for our client partners. This individual will be responsible for managing client relationships, ensuring the successful execution of projects on time and within budget, and fostering innovation and collaboration across cross-functional teams. The role requires a balance of leadership, strategic thinking, and hands-on product management to drive product excellence and ensure alignment with business and client goals.
Key Responsibilities:
Client Relationship Management:
- Act as the primary point of contact for clients, fostering strong relationships and understanding their business objectives, challenges, and opportunities.
- Serve as a proactive advocate for clients, ensuring their needs and priorities are met while maintaining alignment with company goals.
- Translate complex solutions into clear, actionable strategies that align with client objectives.
- Identify and drive opportunities for organic growth and account expansion.
Product Strategy & Development:
- Develop and execute digital product strategies that align with client objectives and market trends.
- Work closely with UX/UI designers, engineers, and business stakeholders to define and prioritize product features.
- Lead product discovery initiatives, including user research, competitive analysis, and market validation.
- Define and manage the product roadmap, ensuring alignment with business objectives and client needs.
Project Execution & Delivery:
- Oversee project delivery, ensuring successful execution of digital initiatives on time, within budget, and to the highest quality standards.
- Manage cross-functional teams, including design, engineering, and quality assurance, to ensure seamless project execution.
- Maintain and optimize project plans, timelines, and budgets, tracking progress, burn reports and mitigating risks.
- Ensure all stakeholders are aligned and informed throughout the project lifecycle.
- Willingness to independently manage clients and projects when necessary on small accounts or mission critical projects.
Leadership:
- Mentor and lead a team of product and project managers at a client level, fostering a culture of collaboration, innovation, and accountability.
- Provide guidance on best practices, methodologies, and frameworks for effective client and project management.
- Ability to anticipate challenges and guide cross functional teams through proactive measures to address, or swift mitigation.
Performance Analysis & Continuous Improvement:
- Monitor key performance metrics to evaluate the success of digital products and identify areas for improvement.
- Conduct retrospectives and apply learnings to optimize workflows and enhance future projects.
- Stay updated on industry trends, emerging technologies, and best practices to inform strategic recommendations.
Qualifications & Experience:
Required:
- 8+ years of experience in digital product management, digital agency, or product studio environments.
- Proven ability to manage complex digital projects and client relationships, ensuring successful delivery.
- Deep understanding of digital product development processes, including UX/UI, software development methodologies, and quality assurance.
- Experience using Agile, Lean UX, and other modern product management frameworks.
- Strong leadership and team management skills, with experience mentoring product managers.
- Excellent communication and interpersonal skills, with the ability to translate technical concepts into business language.
- Hands-on experience with project management tools such as Notion, JIRA, Smartsheets, and Confluence.
Preferred:
- Experience working with enterprise-level clients and managing large-scale digital product initiatives.
- Familiarity with AI-driven product strategies and automation tools.
- Bachelor's degree in Business Administration, Computer Science, or a related field; MBA is a plus.
Benefits
- A Collaborative Work Culture
- Competitive Medical (100% subsidized for Employee), Dental and Vision Plan Offerings
- 401K with Company Match
- Comprehensive List of Paid Holidays including a Holiday Break and Summer Fridays!
- Flexible Time Off (FTO) Policy
- Partial Mobile Phone Service Reimbursement
- Generous Supplemental Leave Policies
- Budgets for Professional Development and Growth
- Numerous Company-Sponsored Events / Activities throughout the year
Salary Range, based on experience: $145-165k